Scam

How to spot a fake text message

Often, the aim of a fraudulent message – whether it’s sent by SMS, WhatsApp, email or other messaging service – is to get you to click on a link. This link will take you to a fake website that can steal your passwords, your information, your money or infect your device with a virus.

Phishing text message checklist: what to look out for

Fake texts are often short and simple, but the fraudsters use cunning tactics to make them believable. They can even ‘spoof’ the mobile number they message from, so it appears in the same thread as a genuine contact such as your bank.

However, there are a number of signs that the message might be fake, so here’s how to spot a suspicious message.

Be wary if you see:

an ‘irresistible’ product offer or prize from a number or company you don’t know

an urgent alert about security, for example your bank account details have been compromised

a message about a product or service you haven’t purchased or requested

a delivery company demanding you pay a fee before they deliver a parcel

an appeal from a family member asking you to send money

encouragement to click on an unknown link – if you’re not sure, visit the organisation’s website directly rather than clicking through

a request for you to share personal data

language designed to create a sense of urgency or panic

messages sent outside normal business hours, especially if they’re very late at night or very early in the morning

What to do if you suspect fraud

immediately break the contact – don’t reply, click on any links or make any payments

check if it’s genuine: contact the person or company directly, using a phone number you already have or you know is correct PLEASE NOTE - NEVER call a phone number if it is included in the original message

If it is an SMS forward the text message for free to 7726 Note - If it is a suspicious email, forward it to report@phishing.gov.uk

What to do if you’ve already responded to the message

Don’t panic!

If you think you have inadvertently shared your password, IMMEDIATELY CHANGE IT.

If you believe you have been a victim of a scam:

Report to Report Fraud: Use the official online reporting tool at - UK's Home for Reporting Cyber Crime & Fraud - Report Fraud or call 0300 123 2040.

Contact Your Bank: If money is involved, call your bank immediately. You can reach most UK bank fraud departments by dialling 159.

Please feel free to share this information with friends and family.

Reply to this message

Message Sent By
Mick Harrison
(Devon & Cornwall Police, Cyber Protect Officer, Devon & Cornwall)